New York Optimum Performance

Terms & Conditions

Personal Exercise Coaching: Policies

Program Information and Policies:

  • In order to purchase Personal Exercise Services, one must be a resident within a Gotham Organization building. 

  • You may purchase services unless medical clearance is first deemed necessary.

  • Once you have an established resident profile, additional Personal Exercise sessions can be purchased through your master trainer.

  • Personal Exercise Coaching sessions are one hour long.

  • Please be on time for appointments and classes. Personal Exercise Coaching sessions that start late due to a client's late arrival will still end one-hour from the original planned start time.

  • Late Policy – A cell phone is the official time keeping unit. The master trainer will wait 10 minutes for clients.  After 10 minutes, it will be considered a no-show and that session is forfeited.

  • Cancellations need to be made at least 24 hours in advance of the scheduled training session. If less than 24 hours' notice is given, the session is forfeited.

  • If you need to cancel or reschedule, please email your personal exercise coach (if you have contact info) or the Program Coordinator at Please leave your name and information about the appointment you are canceling.

  • All Personal Exercise Coaching Packages and sessions must be paid in full prior to training. Upon completion of a package, if you would like to continue training you must purchase a new package before resuming training. Appointments will not be scheduled without payment.

  • We reserve the right to refuse services to clients who may not be able to exercise safely with the level of supervision provided by this program.

Payment Policies:

  • All Personal Exercise Coaching Sessions must be pre-paid. Payment may be made with a debit or credit card.

  • All sales are final. Sessions and packages are non-refundable, non-transferable, and expire one year in which they were purchased.

  • Services may only be used while residential status is current and valid.  All sessions automatically expire without a refund when the residential status terminates for any reason.

  • Sessions may be transferred to a new residence within the Gotham Organization Portfolio.

  • Sessions and packages expire one year in which they were purchased without a refund.